FAQ Hub

Who is Estea Traveltech Labs products for?

Our solutions are designed specifically for travel businesses, whether you are B2B, B2C, or B2x. We serve OTAs, tour operators, DMCs, TMCs, consolidators, and niche travel companies looking to modernize their booking and packaging capabilities.

What is Estea’s Conversational AI Search-to-Book Engine (EsteAI)?

EsteAI (Conversational-AI Search-to-Book Engine) is an intelligent, real-time search-to-book engine designed for OTAs, Tour Operators, TMCs – the travel trade, for their app or travel website to boost conversions.

EsteAI understands customer queries in natural language and guides them through a personalized travel booking journey. Unlike static search bars, it understands even non destination-specific queries (“Where can I do a desert safari”), provides dynamic suggestions, filters user preferences, history and curates results that are super relevant to the user, similar to a human travel concierge.

How does Conversational-AI improve user experience?

Conversational-AI eliminates the plasticity and friction of traditional search. Users interact with a conversational interface that understands intent (e.g., “Family-friendly beach resorts in Thailand in July under $100”) and delivers curated, relevant results. Users get customised daily itineraries with local experiences, food, events during that travel period, et al. Users can also ask specific property-related questions before they book (“What is their pet policy? / Is there a spa?”).

This AI-driven interface shortens the booking funnel, reduces abandonment, and offers a 24/7 intelligent travel booking experience.

Is EsteAI Conversational AI or Generative AI?

Conversational AI is how users interact with our engine: through natural language. Generative AI is how the system thinks: generating real-time responses, itineraries, recommendations.

EsteAI does both. It not only responds, it curates. Context-aware. Fast. Deeply relevant.

This is what changes the travel search experience from filters to interaction.

Does the AI integrate with my existing travel inventory and booking systems?

Absolutely. EsteAI integrates seamlessly with global distribution systems (GDS), third-party APIs, internal CRMs, and proprietary inventory platforms. This ensures your customers see real-time availability and pricing during their interaction.

Can the AI engine handle complex travel queries and multi-destination itineraries?

Yes. EsteAI can be programmed to manage multi-leg trips, layered preferences, and flexible dates. EsteAI simplifies complexity and increases customer satisfaction via human-like conversations and relevant results.

Is the AI engine capable of upselling and cross-selling during the conversation?

Yes. If cross-selling or upselling is required, the engine can suggest personalized add-ons like airport transfers, travel insurance, and local experiences based on the user’s preferences. This intelligent upselling increases revenue per transaction.

Can Estea solutions be customized to our business model?

Absolutely. Our modular, API-driven architecture allows full customization to match your operational workflows, whether you’re direct-to-consumer (B2C) or business-facing (B2B/B2x).

Is your platform suitable for both small and enterprise travel businesses?

Yes. Whether you’re a growing OTA or an established global, multi-country, multi-branch travel business, our solutions scale with your business. We offer lightweight integration for smaller teams and robust APIs for enterprise deployments.

Do you offer support and onboarding?

Yes. Every partner receives guided onboarding, technical support to ensure smooth implementation and ongoing success.

Is your AI multilingual or geo-adaptive?

Yes. Our AI engine supports multiple languages and adapts responses based on user location, travel preferences, and inventory availability.

What makes your booking engine different from other booking engines?

Traditional booking engines are static forms where users need to specify destination, and all criteria, without any search flexibility, and get hundreds of results to sift through and filter to find a relevant result. EsteAI is the opposite - flexible, conversational (understands and responds in natural language), and is context-aware, making search-to-book interactions feel human and personalized, increasing engagement and conversions.

Do you offer white-label solutions?

Yes, we provide white-label and co-branded options so your brand remains front and center while we power the tech behind the scenes.

Is data privacy ensured?

Absolutely. We follow a privacy-first philosophy and comply with global data protection standards. Unlike our industry practise, Estea Labs does not store or use your client search and booking data to train models or internal tools. The AI operates without direct access to customer data, and multiple security layers ensure that all sensitive information remains protected at all times. Your data and your customers’ data is always secure.