The Challenge
Managing multiple systems is a common struggle for travel agencies and tour operators. Systems behave like "islands" and do not "talk to each other". Switching between tools for bookings, payments, and customer support wastes valuable time, leading to inefficiencies across teams. Additionally, disjointed data often results in miscommunication or lack of a holistic picture of business performance, creating a ripple effect of errors that impact operations and customer satisfaction. Maintaining multiple platforms also drives up operational costs.
Solution
Unified platforms offer a smarter way forward by consolidating all critical functions under one roof. Imagine a single login that lets you access bookings, inventory management, and CRM by "talking" to your multiple platforms, eliminating the need to juggle multiple tools. With synchronized data across teams, everyone works with the same real-time information, ensuring smoother workflows and better decision-making.
Examples in Action
Estea? You bet! One large tour operator made the switch to Estea’s platform and saw remarkable results. By consolidating their tools into a unified system with multi-supplier based unified API, they reduced operational costs by 20% and improved team efficiency, freeing up resources to focus on growing their business.